Returns & Exchanges

We want you to love your Daisy & Bear purchase. If something isn’t right, here’s how our returns and exchanges work.

Changed your mind?

• For hygiene reasons, we cannot accept returns, offer exchanges or refund for change of mind.

Faulty or incorrect items

• If an item is faulty, damaged or incorrect, please contact us within 7 days of receiving your order so we can help.

• Please include photos of the fault or the incorrect item when you contact us.

Thanks for reaching out. I can help with that — to check whether you can get a refund I need a few details:

• Your order number or email used to place the order

• What item(s) you want refunded

• Date you received (or expected) the order

• Reason for the refund (e.g. wrong item, damaged, changed your mind)

• Any photos of damage or defects (if relevant)

Our usual refund policy:

• Faulty or incorrect items: full refund or replacement within 30 days, no need to return faulty or incorrect item.

• Sale or clearance items: no refunds or returns on sale or clearance items

Once you send the details above, I’ll look up your order and confirm your options and next steps.